Valley Road Surgery

Valley Road Surgery 2018-07-27 Person 0 5 0

I always dread setting foot in this place. Front desk staff are just as unpleasant as the GPs, whose careless attitude is reflected in everything. For example, prescriptions are always a gamble. Either they refuse to issue the repeat prescription with no explanation given , or they issue the wrong prescription, or they forget to sign it- thus wasting your time because you have to come back another time. This inability to get the little things right should serve as a stark warning about relying on them for an adequate standard of healthcare. Unsurprising then that is nigh on impossible to get a specialist referral. We have taken to doing what everyone else does: go to A and E. That way, we get the diagnoses and referrals we need and are entitled to but cannot get here. The black woman on reception is in serious need of training in 1) basic courtesy 2) standard professional practice 3) communication skills 4) social skills 5) customer service training. She literally stopped just short of sucking through her teeth at me.

Valley Road Surgery 2017-04-19 Person 0 5 0

My wife has been treated appallingly by the GPs at this practice. They are vindictive and prejudiced. We were forced to seek private medical advice because they treated her like a hypochondriac. Our concerns were well founded as she was diagnosed with a serious condition. Someone needs to hold these unprofessionals to account.

Valley Road Surgery 2017-02-04 Person 0 5 0

Unprofessional and disorganised.

Valley Road Surgery 2017-01-29 Person 3 5 0

I really like Dr Hayes and Dr Peck The others were not that great. To be honest I think the others were locums. So I try to see Peck or Hayes. However, it can be hard to get appointments with them. The receptionist are not always very nice. They are very short and dry when speaking to you. A simple smile would go a long way! Also, every time my repeat prescription needs to be faxed directly to the pharmacy.... they do not do it. This has been an issue many times. I turn up at the pharmacy and they have not received anything.

Valley Road Surgery 2016-11-07 Person 1 5 0

I don't understand how NHS GPs can refuse prescriptions to NHS patients, but then tell them they can have the prescription for a private fee. If I did private work during hours I am contracted to work for my employer, I would be sacked. Or you get a nasty note from the GP with your prescription complaining about the cost of the medication. It makes you feel intimidated to ask for your prescriptions and you feel you are resented for your illness. They also flatly refuse to issue prescriptions for more than a couple of weeks at a time. They claim it is to prevent wastage, but this makes no sense. If you are on a medication for life then how can there be wastage? You get the feeling they want to make it as inconvenient as possible to discourage you from obtaining your prescriptions. While they appear to resent giving prescriptions that patients need, they pro-actively offer treatments that you don’t need, like flu jabs. I don't understand it. One GP wrote my consultant without copying me in, so I have no idea what is being discussed behind my back since I have been excluded from a discussion about my own health.